Refund policy

At Fabriv, we want you to feel confident every time you shop with us. If something isn't quite right with your order, this policy walks you through exactly how returns, exchanges, and refunds work.

Return Window

You have 30 days from the date of delivery to request a return. Requests made after this window may not be accepted.

What Qualifies for a Return

To be eligible, your item must meet all of the following:

  • Unused, unworn, and unwashed
  • In its original condition and original packaging
  • All tags, labels, and accessories still attached
  • Accompanied by proof of purchase (order confirmation or receipt)

Items that don't meet these conditions may be sent back to you instead of refunded.

What Doesn't Qualify

We're unable to accept returns on:

  • Items that show signs of wear, washing, damage, or misuse
  • Items missing original packaging, tags, or accessories
  • Requests made after the 30-day window has closed

Return Costs

  • Return shipping is completely free
  • No restocking or handling fees
  • Nothing is deducted from your refund

How to Return an Item

We accept returns by mail only — here's how each works.

Returning by Mail

Email us at info@fabriv.shop with your order number and the item(s) you'd like to return. We'll confirm your eligibility and send you the return address — please hold off on shipping anything back until we've confirmed, so it doesn't get delayed on our end.

Exchanges

We don't offer direct exchanges right now. If you'd like a different size, color, or item, return your original purchase for a refund and place a new order once the return is approved.

Refund Timeline

Once we receive and inspect your return:

  • Since orders are paid in cash at delivery, we don't hold your payment details in advance — we'll contact you to collect your bank account details to process the refund
  • Refunds are typically completed within 7 business days
  • You'll get a confirmation email once it's initiated
  • Haven't seen your refund after 7 business days? Reach out to us at info@fabriv.shop

Damaged, Defective, or Incorrect Items

Received something wrong or damaged? Let us know within 30 days of delivery. To help us resolve it quickly, send us photos of:

  • The item you received
  • The original packaging
  • The shipping label

Depending on the situation, we'll send a replacement or issue a full refund. If tracking shows your order as delivered but it never arrived, we'll help coordinate with the carrier to sort it out.

Order Cancellation

Orders can be canceled before 5:00 PM CST on the day they're placed. Once an order has started processing or has shipped, it can no longer be canceled and will need to follow the return process above.

Contact Us

Questions about a return or refund? We're here to help.

Phone: +1 325-267-1410
Email: info@fabriv.shop
Address: 3517 Rolling Green Dr, Abilene, TX 79606, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)